Enterprise Applications & ERP

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The modern enterprise requires a flexible, agile ‘digital core’ to drive smooth operations, and to power better customer and employee experiences – and to facilitate fast changes to react quickly to changes in the environment, or to new information received. The right solution, implemented well;

is a foundation for orchestrating great customer experience:
- it allows businesses to react quickly and consistently: providing up to date product information, helping the customer to explore options and confirm demand, across a range of channels and all seamlessly integrated to order fulfilment; and
- it allows manufacturing leads to quickly scale production processes up or down based on demand or when they start to see customer feedback about product quality.
allows COOs to adapt production and supply chains to meet customer expectations:
- manufacturing leads want to quickly design and build the right products efficiently, ship faster;
- service delivery leads want to assemble the right team to deliver.
facilitates a cultural shift – from making decisions based on instinct to decisions based on data-driven insight (from within and outside the business);
allows CFOs to account for revenue correctly, to accommodate new, outcome-based, and as-a-service pricing models while providing real-time visibility to business leads, into key metrics for tracking business health and growth; and
makes people successful by making them more productive and helping them with automation, AI, and alerts. Modern interfaces such as virtual reality, chatbots can also help the employee work better — and be safer and happier.

Our Enterprise Applications and Enterprise Resource Planning (ERP) services

01 Application strategy

Approaching modernisation in an ad hoc fashion results in a fragmented approach to enterprise applications and ERP.

Organisations that have not modernised their mindsets and practices to support and manage a hybrid portfolio have little to offer their business stakeholders.

Application leaders must decide whether to upgrade existing ERP suites, invest in next-gen ERP solutions or continue with their existing assets.

Meanwhile, ERP vendors are heavily investing in next-gen suites designed for greater flexibility, agility and upgradability. These suites offer embedded AI, improved data management, and robust digital business and integration platforms.

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02 Application selection

Enterprise applications (ERPs, Finance systems, HCM systems, EPM tools) provide a foundation for digital transformation.

However, the road to selecting the right solutions from the right vendors is a challenging one.

Evaluating and selecting ERP vendors is time-consuming and difficult. An RFP supports the organisation’s selection of applications to meet its ERP scope, so its importance must not be underestimated.

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03 Contracting with confidence

IT vendors have scripted and expected outcomes for your deal. Securing deal outcomes different from the scripted ones requires convincing your sales team and others within the vendor organisation that doing the deal differently is better for them than the scripted outcome they expected.

Vendor proposals are often received with bundled or complex pricing metrics that lack cost transparency and sufficient details for an accurate total cost of ownership (TCO) analysis.

Business leaders can facilitate an accurate and total cost impact analysis by engaging key stakeholders to ask the appropriate acquisition-specific questions to analyse the right costs.

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04 Business integration

Sparked by cloud adoption and emerging technologies, a new era for Enterprise Applications has arrived.

Business leads are right to be excited by the opportunity; this technology can help drive your business to new heights of customer engagement, data-driven insight and operational performance. But, for all its capabilities, the technology won’t do that on its own.

This new era requires business leaders to develop a proactive ERP strategy that fuels growth and improves profitability, while managing risk and cost. There is an ever-growing need for businesses leads to change their business- or function-wide operating models to get the best from the new technology.

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05 Ongoing optimisation

Most organisations have shifted away from an on-premises-only application portfolio, and are now introducing cloud-based applications — often from multiple vendors.

These cloud-based applications can provide unique advantages — for example, for analytics, collaboration and computing performance.

The impact of cloud-based ERP affects the structure, roles and skill sets within an organisation.

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